Proactive Engagement

Engage customers
sooner, smarter,
and at scale

CXone Mpower SmartReach helps you engage customers proactively, across any channel, with smart automation and built-in compliance.

	
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The world’s best brands trust NiCE to power 15B+ interactions a year

Reach out to your customers
(before anyone else does)

Keep the competition at arm’s length with AI-guided messages that zero in on customers’ needs and play by the compliance rules.

	
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Get up close and personal

Create messages that speak to buyers and stop them in their tracks with help from AI.

	
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Be where your customers are

Find buyers in their favorite channels and make personalized offers they can’t resist.

	
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Give them a one-two punch

Capture more attention (and make more sales) with voice and digital outreach.

	
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Keep work on track and in line

Balance workloads and compliance to keep agents engaged and on task.

	
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Take control of outreach

Make efficient use of agents’ time, reach quotas, and generate more revenue.

	
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See better list penetration by successfully contacting and engaging more customers.
Increase your success rate by reaching out to customers when, where, and how they want.
Voice or digital, inbound or outbound—blend contact methods for more efficient work.
Get right to the point by cutting out that awkward pause before an agent joins the call.
Respect customers’ privacy and operate within the necessary laws and regulations.

Simpler proactive communication

Find customers in their preferred channels and build trust and loyalty at scale. Precisely manage every omnichannel outbound campaign and keep tight control over compliance.

	
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Success stories

	
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See what global CX leaders are saying

Leading BPO develops first-of-a-kind GA service based on comprehensive analytics

FTEs in savings

100%

interaction capture

Learn more

How engagement automation
can help your team

Learn from CX experts about how compliant customer outreach tools can improve your team’s performance.

	
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Ready to experience the power of one platform?

Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.

	
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Frequently Asked Questions

Agents who work from a unified Agent UI need less training and are more productive. A universal queue means higher agent utilization because they can handle outbound interactions when inbound contact volume is low.

	
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By blending inbound and outbound, you can give customers the proactive communication they want. With highly personalized omnichannel campaigns, you’ll engage them in new ways to drive more revenue.

	
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Over 90% of consumers think that unidentified calls are fraudulent, meaning almost half of those calls go un-answered. When you identify your company, you’ll see better answer rates.

	
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Definitely. In the healthcare and finance sectors, for example, customers want to hear from the organizations they trust with their most sensitive data.

	
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Yes, our engagement automation lets you combine agent-assisted calling, message laydown, and omnichannel outreach methods to maximize your opportunities for success.

	
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CXone Mpower customer outreach tools prioritize security and compliance with regulations across industries. We keep efficiency and risk mitigation in balance, so your team is always working smart—and safely.