Digital customer journey mapping: The new digital CX

Overview

Customers prefer digital channels now, and their journeys are complex. Better understand their digital-first preferences and the seven expectations on which you need to deliver. This visual will help you see how changing expectations and journeys impact the role of the contact center, where contact centers must now influence the end-to-end journey long before the customer reaches out to an agent.

Check out this infographic showing best practices to deliver great CX at every touchpoint in a customer’s journey.

Download the infographic now! Explore the journey.