The event starts in days
10:00 am - 5:00 pm
6:00 pm - 9:00 pm
9:00 am – 10:30 am
11:00 am – 5:15 pm
7:00 pm – 10:00 pm
9:00 am – 10:15 am
10:45 am – 4:30 pm
4:45 pm – 5:30 pm
* Agenda subject to change
Our agenda is loaded with exciting sessions, workshops and panels where you can hear about the latest innovations and best practices that will help your organization deliver the best customer experiences. Get inspired by your peers, industry analysts and NICE experts when they share their experience and knowledge around everything that matters to today’s CX leaders. Sessions include:
* Agenda is subject to change
June 17th, 11:00AM
Workforce Augmentation: Empowering a No-Limit CX Workforce (NiCE)
Today’s CX workforce faces rising complexity, higher expectations, and constant change. Join us to learn how CXone Mpower Workforce Augmentation, boosted by Copilot, blends AI, automation, and real-time intelligence empowers employees to perform beyond natural limits—creating a smarter, faster, and ready for anything No-Limit Workforce.
Automating the Future: Harnessing AI to Power Data Analysis Through Fulfillment (NiCE)
Data-first AI strategy is critical for effective automation. Join us as we highlight major upcoming releases across CXone Mpower Actions, Copilot, Autopilot, and unannounced solutions that revolutionize how your organization uses and deploys AI to analyze, augment, and automate customer service. Go beyond the automation of just knowledge: deliver full resolution with AI-powered automation to up-level every interaction for customers and employees across the most comprehensive AI platform.
Orchestrating the Future of Customer Experience (NiCE)
See the future of CX, orchestrated. Join our CXone Mpower leaders for an exclusive look at AI-powered customer experience. Explore CXone Mpower Orchestrator, SmartReach engagement, CRM for contact centers, new Routing Center, and enhanced integrations, all designed to unify workflows, boost automation, and elevate service across every channel.
One AI Platform: Infinite Possibilities, Exponential Value (NiCE)
Organizations today have the unique opportunity to harness the power of AI to optimize, automate, and elevate customer service like never before. But to get there you need a foundation that is unified, data driven, and AI-powered from top to bottom. Join this session to learn how we’re architecting the ultimate AI platform, one that’s open, extensible, and scalable, to orchestrate AI’s boundless potential across each unique moment along the service continuum no matter the need--from intent to fulfillment.
Today’s CX workforce faces rising complexity, higher expectations, and constant change. Join us to learn how CXone Mpower Workforce Augmentation, boosted by Copilot, blends AI, automation, and real-time intelligence empowers employees to perform beyond natural limits—creating a smarter, faster, and ready for anything No-Limit Workforce.
Complement your experience with Interactions.edu day on June 16th. Get valuable, practical knowledge allowing you to extract the most from your NICE solutions. Join these in-depth, training workshops, delivered by our expert education specialists and business consultants. Select one, or move between 17 Interactions.edu tracks.
New for Interactions 2025! Your NICE solutions certification—worth up to $1,560—can be FREE!* Just attend select Interactions. edu trainings, then pass the exam after the event to claim your certification at no cost. Don’t wait—seize this game-changing opportunity to level-up your skills!
* Certification exam must be taken within 30 days after the event. Onsite signup required. Tracks included: CXone Mpower Omnichannel Routing, CXone Mpower Workforce Management, and CXone Mpower Quality Management.
Make Interactions part of your marketing plans for 2025.
Become a sponsor and access key influencers and decision
makers to increase brand impact and engage with
attendees. Download the Sponsorship Brochure for details!
Fees apply to payments received prior to the indicated deadlines
Early bird
$1095
incl. EDU
$1295
Mar 14
Regular Rate
$1395
incl. EDU
$1595
May 23
Last Chance
$1650
incl. EDU
$1850
Jun 15
Interactions 2025 will take place at the Aria Hotel,
a luxury resort in the center of the Las Vegas strip.
Book your hotel guest room now for Interactions 2025.
Interactions is where the future of CX is defined. Thousands of CX experts and leaders come together at the largest CX industry event to experience firsthand the latest innovation, insights, expert analysis, and the essential best practices you need to transform your business. Don’t miss out on the opportunity to be part of shaping the future of CX.
Take a look at our 2024 event HIGHLIGHTS.
The best customer experience conference I've attended in my 20+ years in CX.
This was my first conference and I was blown away.
Mind blowing. I had a great time and learned so much!!!
The sessions & presenters were fantastic!
Great real examples and demos!
Loved everything about the conference!
Everything was great, one of the best conferences I have attended in a long time.
Overall, I thought it was fantastic. Very helpful and informative.
By far and away the best experience I have ever had at a vendor conference.
This session was mind blowing!
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